77u Privacy Policy — How Your Information Is Kept Secure

1 Introduction

77u (www.77u.pro) takes your privacy extremely seriously. This policy explains what data we collect, why we collect it, how we protect it, and what rights you have. Many sites online use their users' data for various purposes — 77u does not.

We operate under a Curaçao Gaming Authority licence and follow international data protection standards (GDPR-aligned practices). Your data will never be used beyond the purposes stated in this policy — that is 77u's commitment.

2 What Information Is Collected?

77u only collects the information it truly needs. Below is a detailed breakdown across three categories.

• We will never ask for your bank PIN, mobile banking password, or OTP — if anyone does, it is a scam.
• Only information you voluntarily provide on the site — such as messages sent through support chat — is collected. Nothing is gathered without your knowledge.
• Technical data such as IP address and device information is used solely for security and fraud detection purposes.

3 Why is this data retained?

Every piece of data 77u collects has a specific and legitimate purpose. No data is held without one.

• Account Management: Personal information is used to verify identity during login, password resets, and member authentication.
• Payment processing: Payment information is used to ensure deposits and withdrawals are processed to the correct account.
• Legal Obligation: Retaining KYC and transaction records is mandatory under the directions of the licensing authority.
• Security: Technical data analysis is used to detect fraud, multiple accounts, and money laundering.
• Service Improvement: Overall gaming activity patterns are analysed to improve the platform — but this data is never linked to your identity.
• Responsible Gaming: If signs of problematic behaviour are detected in a member's gaming patterns, data is analysed to proactively offer support.

4 Who May Your Data Be Shared With?

77u may share data with certain third parties in limited circumstances and for specific purposes. Each of these cases is clearly outlined below.

• Payment Processor: Only the information required to process payments via bKash, Nagad, or Rocket (name and account number) is shared. Nothing beyond that.
• Regulatory authority: Providing information upon request by the Curaçao Gaming Authority or government authorities in the course of a legal investigation is a legal obligation.
• Game Provider: Providers such as Microgaming, NetEnt, and Pragmatic Play only receive technical data (session tokens) during active game sessions — never your name or payment details.
• Cybersecurity services: Encrypted data may be shared with specialist fraud detection services — who are bound by the same confidentiality agreements.

Beyond the four categories above, 77u does not share your information with anyone. No data is shared with advertisers, marketing agencies, data analytics companies, or social media platforms.

5 Cookie Policy

77u uses cookies on its site — just like most websites do. We only use cookies that are strictly necessary.

• Information obtained from cookies is never shared with third parties.
• Session cookies are automatically deleted when you close your browser.
• Persistent cookies are stored for a maximum of 1 year.

6 Security Measures

77u invests in data protection at both the technical and administrative levels. The key elements of our security infrastructure are outlined below.

• 256-bit TLS/SSL: Every data transfer on the site is encrypted — you can confirm this by checking for https:// in the URL.
• Database Encryption: All stored data is protected with AES-256 encryption. Even in the event of a server breach, the data remains completely unreadable.
• Regular security audits: Annual penetration tests and monthly vulnerability scans are conducted.
• Two-Factor Authentication (2FA): Members can enable two-step verification on their account — and we strongly encourage everyone to do so.
• Staff Training: Every 77u employee is bound by our data protection policy and receives regular training to uphold it.
• Incident response: In the event of any security incident, affected members will be notified within 72 hours.

No system is 100% foolproof, however. If you ever notice anything unusual on your account — such as an unrecognized login or an unauthorized transaction — change your password immediately and contact 77u support.

7 Your rights over your data

You have full rights over your personal data at 77u. Your rights are detailed below.

To exercise any of these rights, email support@77u.pro or reach us via live chat on the site. 77u typically responds within 7–30 days. For complex requests, a response may take up to 90 days — but you will be notified in advance.

8 How long is data retained?

77u only retains data for as long as necessary. Below is a breakdown of retention periods for the different types of data we hold.

• Account Information: For as long as your account remains active. After account closure, data is retained for 2 years and then deleted (unless subject to a legal claim).
• Financial Transactions: Retention for 5 years is mandatory under international anti-money laundering regulations.
• KYC Documents: 5 years after account closure — this is a regulatory requirement.
• Support Chat History: 2 years — to ensure consistent service quality.
• Technical Logs: 90 days — retained for security analysis purposes.

9 Policy on Minors

77u strictly does not provide services to anyone under the age of 18. This is not just policy — it is enforced through actual technical measures.

• Date of birth is verified at registration, and sign-up cannot be completed by anyone under 18.
• Age is re-verified during the KYC process — accounts registered with a false date of birth will be permanently closed.
• If any minor's data is collected by mistake, it is deleted immediately and the associated account is closed.
• If a guardian suspects that a minor in their family is using 77u, they can reach out to support@77u.pro — action will be taken immediately.

77u believes that protecting minors is everyone's responsibility. We make no exceptions on this matter.

10 Privacy contact

If you have any questions, complaints, or requests regarding our Privacy Policy, we're always here to help.